Frequently Asked Questions


1. What is Zifting?

Zifting is India’s new age online marketplace for premium products that offer an enriching experience to buyers and sellers. We discover and bring to you superior quality products that you can buy for self or for gifting to your loved ones from premium sellers for an unmatched experience. 


2. What is the registered name of the company?

Zifting is the brand name which is operated by the company with the registered name of Novium Online Solutions Private Limited.


3. Do I need a Zifting account to be able to shop?

You can sign up with Zifting or continue as Guest to shop.


4. How can I track my order?

You can track your order by logging into order history of your Zifting account. For any additional support, feel free to write to us at info@zifting.com and our team will respond to you as soon as possible.


5. I have ordered multiple items. Will all the items be delivered together?

Zifting is a curated marketplace. Therefore, we don’t keep any product inventory. All our items are shipped by individual partner sellers, meaning you may receive multiple deliveries across days depending on the sellers and nature of the products ordered. Be rest assured, you will be kept informed via order tracking system or email or direct phone call. We believe in offering seamless customer experience.


6. I have received my order partially or some items are missing from the order.

If you have received a partial order or some items are missing during order delivery, please connect with our support team at info@zifting.com. Else, your remaining product(s) might be on their way in the next parcel(s). 


7. Why have I received a wrong product?

Kindly write to us at info@zifting.com along with the image of product received and we will ensure that you get the right product ordered at the earliest or we will come back with a proper resolution.


8. I want to return/exchange the products that I received or I want a refund?

 Please check our Returns and Refunds policy to check for eligibility.


9. My order has not been delivered but the order status on Zifting shows as delivered.

Kindly check if someone else has received the product on behalf of you. If not then wait until the end of the day as order may at times be shown as delivered while still in transit. If you are still unable to locate your order, write to us at info@zifting.com along with your order details.


10. I want to change the phone number or delivery address of my current order.

We won’t be able to edit the details once the product is shipped but we will try our best to reroute your parcel to your new address. Write to us at info@zifting.com along with changed address or phone number with the order details for us to check the possibility.


11. I have placed or I am placing an order but I want to get them delivered sooner. Is it possible?

Our Partner Sellers give us an approximate delivery time for each product, which varies depending on nature of the product. The same is clearly displayed on each product page, and we would request you to keep that in mind while ordering. We will still try to expedite your order in special cases, but please understand the final choice lies with our Partner Seller. We will keep you informed in either of the cases. For such special requests, write to us at info@zifting.com.


12. Is my personal information kept private?

Yes. We take data protection seriously. Feel free to read our Privacy Policy.


13. Is it safe to use my credit/debit card?

All credit card and debit card payments on Zifting are processed through a secure and trusted payment gateway. Razorpay is our payment gateway partner.


14. Why are we charging Shipping Charge?

Shipping charge is levied to cover the delivery cost and serve as insurance for high-value items.


15. Why does the delivery time vary for every seller?

The delivery time depends on the availability of that product as well as the estimated handling time taken by the sellers and their logistics partners. We will show you the estimated delivery time on the product page, right after you enter your pin code.


16. How can I reschedule my delivery?

Please write to us at info@zifting.com as soon as possible and we will try to reschedule the delivery if it has not been shipped already.


17. I have missed my delivery. What happens now?

The logistics partner will always call on your registered number before delivering your order. In case you are unable to receive the package, you can ask the executive to drop it off at a more convenient time. Alternatively, you can get in touch with us at info@zifting.com with order details and we will do our best to reschedule the delivery at a date and time convenient to you if the nature of the product is not perishable.


18. Can I choose a specific date and time for delivery?

Unfortunately, the option to choose a specific date and time for delivery is currently unavailable on Zifting.


19. Why was my order cancelled?

While at Zifting, it is our endeavour to fulfil all orders, the selected product may be out of stock or may have logistics issue especially during sales and the festive season, and may have to be cancelled. Once an order has been cancelled, the full amount will be refunded to you.


20. Can I cancel my order?

You can cancel selective orders before they have been shipped. However, the orders that have products of perishable nature cannot be cancelled once the order is placed. Please read through the product description and possibility of cancellation while placing the order on the product page and checkout page. For cancellation requests, write to us at info@zifting.com to check the possibility.





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