Returns and Refunds

Returns and Refunds

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of Zifting, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

What can be returned and when?

(a) When a faulty or defective product is delivered.
(b) When you receive a wrong product that is different from what you ordered.

What products can NOT be returned or cancelled?

(a) Orders of all gourmet and perishable products cannot be returned or cancelled unless they are defective or not the original products that were ordered.
(b) Once the packaging has been damaged by the customer, the product cannot be returned unless the product is faulty.
(c) Consumable products like food and beverages, grooming and beauty products.
(d) Once the order is prepared or shipped, it cannot be returned or cancelled.
(e) Custom made products.

What are the conditions for returning products?

(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc.
(b) Products must be in their original form and unsoiled.
(c) Brand packaging should be intact.

To raise a dispute, please send an email to info@zifting.com. Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 1 day of receipt of the product. Disputes registered after 1 day of delivery shall be entertained at the sole discretion of the seller of the product. If the seller agrees to a refund, then you must send the product back to the vendor within 24 hours of the vendor agreeing to the refund.

For more information, please also read our section on FAQs.        

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